General terms and conditions of Solera Flamenca (website owners: Jordi Franco and Carlos García).
1 – VAT is not included in the prices of all our new guitars.
2 – Shipping costs are not included in the prices of all our guitars.
3 – The customer will be emailed the information about the shipping costs, depending on the country of destination.
4 – The payment method for buyers must be a bank transfer with a debit card before shipment.
5 – The buyer must check that everything goes as expected. Let us remind you that the guarantee period is 24 months from the date of reception of the product.
6 – In the event of any return of the product, it must be in the same condition than it was before the purchase.
7 – Data Protection: Any buyer´s personal and/or private information will be treated with the highest confidentiality, without being provided to any third parties. In order to have your data deleted, this should be communicated via email.
8 – Any returned product must use the same packaging the buyer received. If it is not available to the buyer any longer, the product will have to be packaged in the safest way possible. Otherwise, the buyer will be held responsible for the damage the product might suffer during transport. We reserve the right to withhold payment of the value reduction of the product.
Jordi Franco and Carlos Garcia.